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Improving Attendance: What Managers Can Do
How to carry out an effective return-to-work interview
Use this video-based training programme to equip your managers with the skills and knowledge they need to carry out effective return-to-work interviews. The W.A.R.M. approach to dealing with absenteeism illustrated in the drama video shows managers how to be supportive and motivating, while also emp... read more
Learning Needs Interview
The answer to a common question:
This is an ideal resource for you to share with managers, showing them the extent of their responsibility for developing people. Most managers know that helping people learn means more than going on a course, so how can both sides get past this point? With the help of the video, you'll help managers... read more
DVD style course with completion certificate only
Managing for Customer Care
Get your managers committed to their role in customer care
Delivering exceelent customer service isn't easy -- it needs managers who can motivate, equip and empower their people. This video gives you clear examples and positive role models to demonstrate the vital role managers play. By concentrating on customer perceptions of their organisation, managers c... read more
DVD style course with completion certificate only
Positive Telephone Skills
Telephone techniques for better communication with customers
The way your company deals with telephone calls is crucial - it's a great opportunity to make a good (or bad) impression on customers. So it's important to get right. Find out how with this video, which demonstrates simple, effective techniques for handling calls positively and profitably. Everyone ... read more
DVD style course with completion certificate only
Positive Time Skills
How to find those extra minutes every working day
Making the best use of time is something that everyone aspires to. This video is an important step in the right direction. Use this programme to offer practical, constructive advice on how to allocate priority to tasks and how to identify the difference between 'progress' and 'maintenance' work. Hel... read more
DVD style course with completion certificate only
